Welcome to the Lunar Ice FAQ page! Find answers to commonly asked questions about our ice delivery services. We offer high-quality cubed ice and crushed ice in 12kg bags for both domestic and commercial purposes in the UK.
1. What is Lunar Ice?
Lunar Ice is a leading ice delivery company in the UK, specialising in supplying cubed ice and crushed ice in 12kg bags for domestic and commercial use.
2. What ice products does Lunar Ice offer?
We offer two types of ice: cubed ice is available in 12kg bags or 6x2kg Packs and our crushed ice is available in 12kg bags. A 12kg bag is approximately the size of a filled pillowcase.
3. How can I place an order?
You can easily place an order through our website or by contacting our customer service team at 07907783121. We also have a WhatsApp Business account for convenient ordering.
4. What are the delivery options?
We provide fast and reliable delivery services across the South East of England and further afield on request. You can choose your preferred delivery date and time during the ordering process subject to availability.
5. Is there a minimum order requirement?
Minimum order quantities apply depending on location. Contact our friendly team to discuss your requirements.
6. Can I order ice for personal use?
Absolutely! Lunar Ice caters to both domestic and commercial customers. Whether you need party ice, event ice or personal use, we are here to fulfil your requirements.
7. Can I order ice for commercial purposes?
Yes, Lunar Ice serves the commercial sector as well. Our ice is commonly used in clubs, restaurants, bars, hotels, medical settings, festivals, wellness retreats and various other industries.
8. Are there any discounts for bulk orders?
Yes, we offer attractive discounts for bulk ice orders. Please contact our customer service team for more information and personalised quotes.
9. What is the quality of Lunar Ice products?
At Lunar Ice, we prioritise quality. Our ice is made from purified water and undergoes strict quality control measures to ensure cleanliness and purity.
10. How long does the ice last?
The longevity of ice depends on various factors, such as storage conditions and usage. However, our ice is designed to have a slow melting rate, providing optimal cooling for an extended period.
11. Can I request a specific delivery time?
Yes, you can request a specific delivery time during the ordering process. We strive to accommodate your preferences and deliver your ice when it's most convenient for you. We like to offer a two hourly window generally, to allow for any unexpected delays. If you would like a specific time we can also arrange this subject to availability.
12. Is Lunar Ice available for same-day delivery?
Yes, we offer same-day ice delivery in select areas. Please check our website or contact our customer service team for availability in your location.
13. What areas do you deliver to?
Lunar Ice delivers across the entire South East of England and Home Counties. Lunar Ice also travels further afield on request, so please do let us know where you are and we can discuss your requirements. We aim to reach as many customers as possible, ensuring prompt and reliable ice delivery services.
14. How can I pay for my order?
All payments are securely processed through our payment platform to guarantee your financial safety.
15. What if I have a problem with my order?
If you encounter any issues with your order, please contact our customer service team immediately. We are dedicated to resolving any problems and ensuring your satisfaction.
For any further enquiries or assistance, please don't hesitate to reach out to our friendly customer service team. Thank you for choosing Lunar Ice as your preferred ice company delivery provider in the UK!