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Yes. Private customers are welcome. Tell us your postcode, date and roughly how much ice you think you need. Minimum quantities vary by area, so we will confirm what applies to your delivery.

We are based at Gatwick and regularly deliver across Sussex, Surrey and Kent, as well as the wider South East.

Yes. Larger requirements can take us further afield. Volume, route and timing all matter, so ask us rather than assuming you’re too far away.

Sometimes. Same‑day ice delivery can be available in selected areas when stock, vehicle capacity and the route allow. Contact us and we will tell you what is realistically possible.

We generally work with a two‑hour delivery window. It gives us room to deal with traffic, access delays and the unexpected while still giving you a useful arrival window.

Usually we give a two‑hour window rather than an exact minute. It gives us the flexibility to plan routes properly around traffic, access and time on site.

No separate surprise delivery charge is added after the quote. Delivery is included in the bag price we quote you.

Ice is zero‑rated for VAT.

Minimum delivery quantities vary by area. Send us the delivery postcode and we will tell you what applies.

We aim to respond to most enquiries within the hour via phone, WhatsApp, text or the website form, although busy periods can sometimes take longer.

When most people say ice cubes, they mean cubed ice. It is best for drinks and chilling, and is the usual choice for glasses, bars, general cocktails, soft drinks and for keeping Champagne, wine, beer and bottled drinks cold.

Crushed ice is best for food displays and speciality cocktails. It works well for seafood and fish displays, buffet presentation, chilled food displays and drinks that specifically call for crushed ice.

For normal drinks service, choose cubed ice. If you are making a speciality cocktail that specifically needs crushed ice, choose crushed.

Cubed ice. It is our preferred option for filling tubs, baths, troughs, boats, trugs and other containers used to keep bottles cold.

Crushed ice. It sits around products more easily and gives you the chilled display bed normally wanted for seafood, fish and food presentation.

Our 6 × 2kg cubed ice packs are supplied as one 12kg outer pack containing six separate 2kg bags. The 2kg bags are not sold individually. They are easier to lift, carry and use behind a bar, and easier to arrange when freezer space is limited.

They can be. Each 12kg outer pack contains six separate 2kg inner bags, which are easier to arrange around smaller or awkward freezer spaces than one large 12kg bag.

The 2kg bags can be easier for staff to handle behind a bar, especially where storage and working space are tight. For higher‑volume decanting, the 12kg bags are usually quicker.

We recommend the 12kg cubed bags. The ice is free‑flowing inside the bag, so you can open it and decant a useful amount straight into a large trug, tub, bath or trough.

As a rough visual guide, a 12kg bag is about the size of a filled pillowcase.

For ice in drinks only, we recommend approximately 10 × 12kg bags per 100 guests. If you are also chilling Champagne, wine, beer or soft drinks, allow additional ice depending on the number and size of the trugs, tubs, troughs or other containers you plan to use.

Guest numbers are only part of it. Tell us how many people are coming and whether the ice is for drinks, chilling bottles or both. We can sense‑check your estimate and plan your wedding ice delivery with you.

That depends on what you are filling. A small drinks bath is very different from a horse trough, boat or large event container. Tell us the rough dimensions or send a photo and we can talk it through.

Yes. Our wedding and event deliveries often involve rural venues, marquees, teepees and temporary event sites. What3Words is extremely useful because it gives us the exact drop point.

That is very common, especially at weddings and outdoor events. A freezer or chiller is useful if you have one, but ice can also be kept outside for event use in the coolest shaded spot available and out of direct sun. Tell us your setup and we can help you plan the delivery timing around it.

Yes, and for local event storage we recommend Grizzly Bear Events in Horsham for chiller and freezer trailer hire.

Yes, where stock, vehicle capacity and the route allow. Contact us as soon as you know you may need more. We can often provide additional or top‑up ice for hot weather, unexpectedly busy service or a sudden increase in demand, without you needing to change your usual supplier.

Yes. We supply hospitality businesses needing cubed or crushed ice, whether that is an occasional top‑up, seasonal demand or a repeat delivery requirement.

Yes, subject to stock, route and volume. If your ice machine fails or your own production cannot keep up, send us the delivery postcode, the approximate quantity you need and how long you expect to need cover. We can provide temporary or top‑up ice supply while you get back up and running.

Yes. You do not have to move your whole ice supply to us. We can help with extra volume when your usual stock or supplier cannot keep up, including hot weather, busy weekends, events and seasonal peaks. Availability depends on stock, route and the quantity required.

Yes. We regularly work with mobile bars, caterers and drinks teams at weddings, private parties, festivals and other events, including sites where freezer space or access is limited.

Yes. Tell us the usual quantity, delivery postcode, preferred frequency and how the ice is being used. We can discuss a practical repeat‑delivery arrangement around the route and your requirements.

Yes. If you need bags of ice for an ice bath, cold‑water experience, retreat or recovery session, tell us the location, date and approximate quantity and we can advise on the delivery.

Yes. Our festival and large‑event deliveries regularly involve security gates, accreditation, restricted access, loading areas and delivery times that can change.

Yes. For substantial requirements we can deploy multiple temperature‑controlled vehicles. Tell us the scale, delivery point and timing and we will plan around the event.

We communicate with the organiser or site contact and work through the practical options. Restricted access and moving delivery windows are exactly why good communication matters.

Yes. We can supply pallet‑scale and substantial commercial quantities depending on the requirement, location and timing.

Yes. As a commercial ice supplier, we work with businesses that need ice as part of food handling or processing, including where it is used to help keep products cool.

Yes. We have worked with multiple food‑industry businesses, supplying pallet quantities of ice to help keep products cool through their processes.

Yes, depending on the application. Tell us what needs to stay cool, the quantity involved, how the ice will be used and how often you need it.

Yes. Regular or standing commercial requirements can be discussed around volume, delivery frequency, route and practical storage or handling needs.